We hired one in our #Alameda
office but are looking for another in either our #Minneapolis
office or the #California
Knowledge of C/C++ and #Java
and experience with #PHP/MySQL
Knowledge of Unix & #Linux
(we previously supported #BSD
, and perhaps some others, but just Linux now)
Basic networking experience
Experience with Perforce, #Git
, or other version control software is desirable
Bachelor’s Degree in Computer Science or similar or relevant work experience
2 or more years’ experience providing technical support directly to enterprise customers
These are listed as requirements on the site, but they make zero since to me. There is literally no one on the Minneapolis team that knows C/C++. We do have a C/C++ API, so yes, it would be good if you knew that, but most people use our derived APIs (#Perl
, .NET, #Ruby
, and maybe that is it). Java, like #C
, is a native API.
Also, we do support #Windows
, so unclear why knowledge of that is not listed.
Experience in customer support or customer-facing role
Strong analytics and problem-solving skills
Strong debugging skills
Ability to work in a team environment and contribute ideas and improvements
Able to work well under pressure and prioritize accordingly
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues.
Recreate customer environments to reproduce issues and experiment with possible solutions.